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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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Drjebus's avatar
Drjebus
Rising Newcomer
8 months ago
  • Your EA ID/Username:  Drjebus
  • The names of the missing games (please just name a handful):  Mass Effect 3, Mass Effect Andromeda, Dragon Age: Origins, Dead Space 3
  • The date when this issue first started:  07-01-2025
  • Your current EA app version (find out here):  13.501.0.6014 (98363-eb7993ae54)
  • Your EA app Error Reporter ID (provide it in this thread):  eef8fa3d-b905-40b4-94da-fa24dd95b33d
57013cef86f3b138's avatar
57013cef86f3b138
Seasoned Newcomer
8 months ago
  • Clarification to the above post:  Disregard.
  • I accidentally created two accounts.  This one is the one that made the purchases.  I logged in with this old address on EA app and everything is there.

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