Community ManagerUsername: Bealaa2017
Missing DLC: For Rent, Snowy Escape, City Living, Discover University, Strangerville, and Tiny Living
Date of issue: 1st of July 2025
EA app version: 13.501.0.6014 (98431-ba5970c00c)
EA App Error Reporter ID: 541e6c0a-4912-4bc9-a6d9-7177a60c570e
.I purchased multiple packs—including some as recently as last night (June 30, 2025)—and was able to successfully install and play them for several hours. However, by the following morning, the add-ons had disappeared from my EA account and game library. Including those purchased back in 2024. I do not have any confirmation emails for an invoice number for ANY of my purchases. I have taken the following steps to troubleshoot this issue: Verified system compatibility and software updates Uninstalled and reinstalled both the EA App and the Sims 4 game Cleared the EA App cache Updated my display drivers Repaired the Sims 4 installation Rebooted my PC multiple times Checked file locations, and I can confirm all the game content (including the packs) still exists on my system in the Windows PC folder. Despite all of this, the content remains gone. I also noticed that I did not receive confirmation emails with any invoice numbers for any of my purchases—both recent and from October 2024 and that they were automatically downloaded onto the app, and I have no other accounts used on EA app. I was advised to contact my bank for transaction records. The information they gave me is as follows: 30.6.2025 time: 19:47 $59.87 Approval code: 42487500 30.06.2025 time: 20:10 $ 19.98 Approval code: 46575000 27.10.2024 time 20:40 $24.97 Approval code: 82528000 27.10.2024 time: 20.40 $24.97 Approval code: 82565300
