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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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b1514c73bc1ee36's avatar
b1514c73bc1ee36
11 months ago

I have purchased Sim City and the expansions in 2013 & 2014. But I can't see them in my library in the new EA app.

I have checked my order history on ea.com. The original record is here. I am 100% sure that I am using the right EA account.

What should I do?

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