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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
12 months ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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jblume21's avatar
jblume21
3 months ago

* Your EA ID/Username
: jblume21
* The names of the missing games (please just name a handful): The Sims 4 Horse Ranch and The Sims 4 For Rent

* The date when this issue first started: November 29, 2024

* Your current EA app version: 13.350.0.5863 (91071-32c433e45a)

* Your EA app Error Reporter ID (provide it in this thread): 584b875f-303b-4df3-87e3-e52ab21c5f7b

YayaBanana's avatar
YayaBanana
3 months ago

* Your EA ID/Username
: YayaBanana
* The names of the missing games (please just name a handful): EA FC 25, The Sims 4, all of them
* The date when this issue first started: November 26, 2024

* Your current EA app version: 13.350.0.5863 (91071-32c433e45a)

* Your EA app Error Reporter ID (provide it in this thread): e43dccac-be36-4b5d-b1e7-19867b0ca4af

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