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cucuNiano-7u7's avatar
5 years ago

It tells me that I don't have a license to play and gives me an error.

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 0x7E
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 29.08.2021 18:10
Summarize your bug It tells me that I don't have a license to play and gives me an error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When starting Spore
What happens when the bug occurs? A window with error 0x7E appears.
What do you expect to see? Let the game begin

When I start Spore in EA Desktop with EA Play I get an origin error window.

5 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Hi @cucuNiano-7u7,

    I just had a look and I couldn't find any known issues that would cause this for Spore. 

    Could you try uninstalling Spore through the Windows Settings > Apps, followed by downloading and installing Spore through EA Desktop? 

  • Hello,
    That's the first thing I did when I got the error and it still doesn't work, it hasn't fixed the problem.

    Best regards,
    Thanks
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Then I would need some more information about the error message that you received, did it say that you were missing some DLL file @cucuNiano-7u7?

    I'm thinking that the error message could be about the Visual C++ not working properly, and for Spore that's the 2013 version. 

    There are two files that you can find in Spore\__Installer\vc\vc2013\redist, you can launch both files and repair/install the VC++ files. 

  • not one single game i try will work and they all give the same error message and says missing dll: [x3daudio1_7.dll] and nothing i do to fix it works

  • This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with EA app, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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