Hi there, yesterday I bought a copy of Jedi survivor and since than I have not been able to play since the download once it reach around 89% (I'm not sure about the % but will explain later) it simply restart all the download process.I tried everything i found. Clearing cache, antivirus, restart, reinstall, reinstall without the ticks at the beginning for not retyping the password and the mail. Nothing changed.I tried with an other game too, Medal of Honor: pacific Assault, since it was only 3gb and still nothing changed.I don't know what to do now, feel a lot like i got scammed not by a random key shop, but from the main company that make their games and still can't do things right.Before you ask, i have 170 gb of free space and it's an SSD, but i tried on an HDD too and nothing changed for both games.Hope to get some answersEdit: today i tried with the Sims 4 all day too. Nothing changed, all day endlesly downloading. I'm also using a cable connection and is pretty standard (80 Mbps)

Hi @ArtemeSAS could you please upload an error report and share the ID? You'll find it in the top left menu.

Sure, here it is freshly done (d33dc5f4-c0bd-4e6b-8311-1280dd91d74b)Thank you very much, i hope we can find a solutionTo anyone else who is reading this, i will post a solution as soon as we will find one

Thanks @ArtemeSAS . I see the medal of honor download attempt in those logs, but not Jedi Survivor. Do you mind attempting with that game and sending another error report also? Thanks.

Sure, here it is (c251970d-0461-478e-9452-93c4ba8ffc8e)

@SansGelatine Hi, did you find something to fix the download problem?

Jedi Survivor download restart | EA Forums

13 Replies

SansGelatine
EA app Team
2 months ago
Hi @ArtemeSAS could you please upload an error report and share the ID? You'll find it in the top left menu.
ArtemeSAS
2 months ago
Sure, here it is freshly done (d33dc5f4-c0bd-4e6b-8311-1280dd91d74b)
Thank you very much, i hope we can find a solution
To anyone else who is reading this, i will post a solution as soon as we will find one
SansGelatine
EA app Team
2 months ago
Thanks @ArtemeSAS . I see the medal of honor download attempt in those logs, but not Jedi Survivor. Do you mind attempting with that game and sending another error report also? Thanks.
ArtemeSAS
2 months ago
Sure, here it is (c251970d-0461-478e-9452-93c4ba8ffc8e)
ArtemeSAS
31 days ago
@SansGelatine Hi, did you find something to fix the download problem?
ArtemeSAS
30 days ago
@kb123604 today I tried again after updating the OS on my pc, nothing changed. Did a ticket again (c8b5640e-b2b4-4e2c-90df-6c8a47f6e093)
SansGelatine
EA app Team
28 days ago
Sorry for the delayed response @ArtemeSAS .

Our dev team is wondering if you are able to create/edit files in C:\ProgramData\EA Desktop on your device?

We believe this is a type of permission or network attached storage error that the app is not handling gracefully. Could there be a custom setup on your device like virtualization or use of network drives, or network backups?
ArtemeSAS
27 days ago
@SansGelatineHi, i tried to create a new file and it asked for some permissions. So I tried to reinstall the EA app in an other disk (using a guide in an other forum post) and the app installed well, i can create files in the EA Desktop folder but the problem is still there, still the download restart. New ticket here (9bf8595d-67d5-4540-b272-3ad73d4e2b04)
ArtemeSAS
27 days ago
Btw, i have plenty of other games and launcher in both disks and no other app is giving me this problem
SansGelatine
EA app Team
27 days ago
Thanks for the update @ArtemeSAS . Our dev team continues to investigate and wanted to share a deeper explanation of the problem.

EA app uses C:\ProgramData\EA Desktop to store game download progress so that it can be paused and resumed later. This is regardless of which folder or disk you install EA app on.

We noticed in the logs that when writing to this location Windows returns an error "1460 - Timeout". That is why we're curious about network backed storage or a file permission issue.

Here are a few questions and next steps we would appreciate if you could try:

Are you using any IT tools to provision or manage your devices?

Could something like WinRM be in use to provide remote management access?

Is your account an administrator on the device, and if so could you try changing the permissions so that the service admin user can write to that folder?

If you aren't the administrator, could you speak to one to make this update?

The "SYSTEM" and your personal account need read and write access to C:\ProgramData\EA Desktop

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Jedi Survivor download restart

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