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Lieutenant_kiwi's avatar
Lieutenant_kiwi
New Traveler
3 years ago
Solved

keep getting logget out of my EA account

Basically I keep getting logged out of my EA account, my password and everything still works but it keep saying "login failed" and it will load when i would reach the home section of the EA app. i have no idea what exacly is going on and help is necessary

  • hello and thx for the answer, it seems my issue was with connection and the servers (seems like some others have the same issue i had) and has been solved, again thx for the answer

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Lieutenant_kiwi

    Sometimes the login credentials can expire. Could you try resetting your EA Account password. This helps in most cases. If you've tried this before, wait 90 minutes and try again. You may have tried to reset your password too many times, and too fast.

    Hopefully that helps. If not, we may need to go through some troubleshooting options. 

    - EA_Lanna

  • Lieutenant_kiwi's avatar
    Lieutenant_kiwi
    New Traveler
    3 years ago

    hello and thx for the answer, it seems my issue was with connection and the servers (seems like some others have the same issue i had) and has been solved, again thx for the answer

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @Lieutenant_kiwi,

    That's great news! Thanks for getting back and glad to hear it's sorted now.

    Happy gaming o/

    - EA_Lanna

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