Forum Discussion

madexmameya's avatar
12 days ago
Solved

Kits Not In Game

Is anyone else experiencing issues with the new kits? I purchased all three and even though I've received receipts that I've purchased them, they are not in the game. I have repaired the game, and restarted my computer a number of times. I even made sure that my Mac had the latest update, but still the problem remains. Extremely frustrating to continue to invest in this franchise, and not be able to access the content. 

  • madexmameya's avatar
    madexmameya
    9 days ago

    Thank you for your response. Before I tried to clear the cache, I went to the game and checked downloads and it was there I saw, that none of the kits had downloaded, which has never happened before so I don't know what caused it this time. Again, thank you for your assistance =)!

3 Replies

  • madexmameya's avatar
    madexmameya
    9 days ago

    Thank you for your response. Before I tried to clear the cache, I went to the game and checked downloads and it was there I saw, that none of the kits had downloaded, which has never happened before so I don't know what caused it this time. Again, thank you for your assistance =)!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 days ago

    @madexmameya 

    Glad to hear you were able to get them installed, thanks for this update!

    If you run across any other issues, don't hesitate to reach out again 🙂 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,486 PostsLatest Activity: 58 minutes ago