Forum Discussion

madexmameya's avatar
madexmameya
12 days ago
Solved

Kits Not In Game

Is anyone else experiencing issues with the new kits? I purchased all three and even though I've received receipts that I've purchased them, they are not in the game. I have repaired the game, and re...
mac
technical issues
  • madexmameya's avatar
    madexmameya
    9 days ago

    Thank you for your response. Before I tried to clear the cache, I went to the game and checked downloads and it was there I saw, that none of the kits had downloaded, which has never happened before so I don't know what caused it this time. Again, thank you for your assistance =)!

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
10 days ago

Hiya @madexmameya 

First please check the order history on your account to verify that the purchases for these kits fully processed through. If you're seeing them in your order history, let's clear the cache for the EA app following these steps.

If this doesn't help, please let me know! 

  • madexmameya's avatar
    madexmameya
    9 days ago

    Thank you for your response. Before I tried to clear the cache, I went to the game and checked downloads and it was there I saw, that none of the kits had downloaded, which has never happened before so I don't know what caused it this time. Again, thank you for your assistance =)!

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      9 days ago

      @madexmameya 

      Glad to hear you were able to get them installed, thanks for this update!

      If you run across any other issues, don't hesitate to reach out again 🙂 

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