Hey, I saw that there was an update this morning. I tried to launch it but it's stuck at 3%. I've restarted the EA app multiple times but each time I have the same problem.

Ever since the switch from Origin to EA on Mac, I've had issues every time the Sims puts out an update. When I try to repair the game, it gets stuck at 51%. When trying the update, I never make it past 3%. I've tried clearing the EA cache, deleting and re-downloading EA, and restarting my computer. It's not my wifi either, I can't get any closer to the router and everything else is running smoothly. Help!

Thank you for your help, I tried to repair the game but this time it's stuck at 51%. I don't know what to do and I don't have any AV.

Updating I get stuck at 3%. I then tried repairing the game, and that is stuck on 51%. I've tried clearing the EA cache, deleting and re-downloading EA, and restarting my computer. Others are having the exact same problem and getting stuck on the same percentages. My game is installed on an external HD that is never removed from the computer and had no issues prior to requiring the update. What else can I do.

i cant update the game it keeps freezing and i ve tried repairing the game like 5 times

Cerena13 Rather than updating, try repairing the game, which will automatically give you the fully-updated version. Clear the EA App's cache first: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If that doesn't help, please disable your antivirus, temporarily, and try again to repair. As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the AV as soon as you've tested Sims 4.

Last update is stuck at 3% | EA Forums

29 Replies

EA_Claus
Community Manager
15 days ago
Please also try to clear the cache, the steps to do that are at the top of this guide; sometimes that helps stabilize preparations!
08vw9cw2wkyy
New Novice
16 days ago
i ve uninstalled the app and reinstalled it and i pressed update and its stuck on preparing
08vw9cw2wkyy
New Novice
16 days ago
i cant update the game it keeps freezing and i ve tried repairing the game like 5 times
EA_Claus
Community Manager
16 days ago
Hey 08vw9cw2wkyy,

I'm sorry to hear the EA app crashed for you during the game update! Please take the time to go through this guide to troubleshoot issues with the EA app. I'm confident it'll run the update afterward.

I will also leave here for you the guide to backup and reset the game. After installing the update, it might be necessary to refresh some data and disable some out-of-date Mods or CC.

We hope you'll get back into the game soon!
08vw9cw2wkyy
New Novice
16 days ago
Hi i tried updating sims and EA is crashing and i cant update it.
taylorandnova
New Novice
2 months ago
Tried downloading the new sims 4 update and it got stuck at 3%. I restarted the app and cleared the cache, then tried repairing instead. It consistently went up fast in % until it reached 51% where it stopped suddenly. It’s since gone up to 56% but that’s over about an hour. if it continues like this it’ll take like 10 hours to finish, I’m not sure this is right..
taylorandnova
New Novice
2 months ago
Hi, having this same problem. did you ever solve it?
taylorandnova
New Novice
2 months ago
Hi, having the same issue. Did this ever get solved?
0ovo2oz7ij0d
Newcomer
3 months ago
I have been trying to download the latest update most of the day. It will get to 3% and then drop back down to 0%. it will do this multiple times before it finally gives an error message. I have cleared the cache through the app. Also uninstalled and reinstalled the app. I have restarted my computer. The issue is still happening. What else can I do to try to get around this problem?
Bek014789632
Seasoned Newcomer
3 months ago
Did you ever find a fix for this issue? I've been going on a month of this same issue and tried all the suggestions with zero luck. Really frustrated as I want to get then new expansion pack but can't until the game updates