Forum Discussion

Massbattlefield's avatar
Massbattlefield
4 years ago
Solved

Linking Xbox account to EA App

Product: EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) Plea...
bug
mac
pc
  • Massbattlefield's avatar
    Massbattlefield
    4 years ago

    Solution: install the game from the EA app after starting the install from the xbox app while the xbox app just sits there at 0%. Both clients are downloading in tandem now. Pausing in EA app pauses xbox. That sounds like a syncing or permissions issue with the apps. 

    Also i think the shell account was created when i tried to log in with my xbox account as prompted via the linking page on EA's website. Instructions unclear cat stuck in ceiling fan. Might want to redo your wording on the linking on pc. I am not the only person that has this issue and im sure the majority of the people who do accidentally created an EA account trying to launch their first EA game via their game pass on pc. There needs to be a clear way to link the EA account to an Xbox account WHILE LOGGED IN to the EA account or vice versa. I only got the accounts to link by unlinking my fake EA account, logging out of the EA app then launching the Mass Effect installer in the Xbox app, logging into my real EA account and accepting the link. 

    I understand the idea behind who ever set up the interaction that way, but I as an end user am not the only one who thinks like i do. I encountered this problem and i solved it yes, but not everyone is going to have the drive to solve something like this. "oh well, guess EA and Xbox dont want my money" and move on. Easy fix, easy money.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @Massbattlefield7 

Normally, when you get that something went wrong message when trying to link a gamertag, it means it's already linked to an EA account. An advisor can let you know if that's the case or not. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • Massbattlefield's avatar
    Massbattlefield
    4 years ago

    I think i have found the origin of the bug, either microsoft or EA made an EA account for me. I tried password recovery on all my emails. My hotmail i use for xbox had an account with no games on it. I unlinked xbox from it and attempted to launch the game in the xbox app. I logged into my actual EA account and it linked the accounts. Im encountering an issue where its just not installing now. 

    • Massbattlefield's avatar
      Massbattlefield
      4 years ago

      Solution: install the game from the EA app after starting the install from the xbox app while the xbox app just sits there at 0%. Both clients are downloading in tandem now. Pausing in EA app pauses xbox. That sounds like a syncing or permissions issue with the apps. 

      Also i think the shell account was created when i tried to log in with my xbox account as prompted via the linking page on EA's website. Instructions unclear cat stuck in ceiling fan. Might want to redo your wording on the linking on pc. I am not the only person that has this issue and im sure the majority of the people who do accidentally created an EA account trying to launch their first EA game via their game pass on pc. There needs to be a clear way to link the EA account to an Xbox account WHILE LOGGED IN to the EA account or vice versa. I only got the accounts to link by unlinking my fake EA account, logging out of the EA app then launching the Mass Effect installer in the Xbox app, logging into my real EA account and accepting the link. 

      I understand the idea behind who ever set up the interaction that way, but I as an end user am not the only one who thinks like i do. I encountered this problem and i solved it yes, but not everyone is going to have the drive to solve something like this. "oh well, guess EA and Xbox dont want my money" and move on. Easy fix, easy money.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Massbattlefield7 

        Thank you very much for all the details. Apologies for the frustration with this. I'm just glad this has been resolved. If you have any other issues, please reach out again. Good luck and have fun 🙂

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