login didn't go as planned

The app is a mess. It's just like EA to force paying customers to use something unfinished and buggy.

If you're on a PC, try going to your start menu, scroll down until you see EA, click the down arrow to expand and then select "app recovery." A window will pop up with an option to clear the cache. Select that, close out of everything and then open the app and try to log in again. This worked for me, at least for now.