Community ManagerI have an update for ppl who are still having the issue of opening the EA App for the Mac
If you are using MacOs Sonoma version 14.1 UPDATE TO version 14.5 I was able to log onto the EA App (however I did receive an error pop-up saying I can log on with limited features; however that might be because I also had my origin app open. You can only have one open at a time).
Hope this helps! I don't know if it's an official solution, but it got the app open for me however I have yet to be able to play any of my games even after 'repairing' them. That might be because of Mods tho. I will report back in once I either get the games working or delete the mods that are causing issues.
Omg sorry, I should have waited before posting that last message. I was able to open my games and play. I just needed to close the app and open it again. I think that was in part the issue of the error message I received when I also had my origin app opened. I closed origin and then closed the EA App and opened it again and was able to play.
So to recap and in short "UPDATE YOUR COMPUTER TO SONOMA 14.5!"
I tried this yesterday but it still don’t work for me ☹️
@ash_mayhewI'm going to try now and will confirm this method as well. I've deleted the app and am updating. I tried running it on Sonoma 14.2.1 but it didn't work.
Edit: didn't work I just updated and same thing keeps happening.
I only needed to close the EA App bc I also had origin opened at the time which I guess wasn't compatible. I got an error message saying I'd have limited access since Origin was still open/I was 'logged in on another computer' which I think meant I wasn't able to open/play games. Once I closed origin and then closed and opened EA App I was able to open/play my games. Hope this helps!
I guess updating the computer system has only worked for a few ppl. Sorry guys! Hopefully there's an overall solution soon!
I really hope this isn't the only solution. I have a MacBook Pro 2017 which apparently isn't compatible with Sonoma, so I'm only able to update up to Ventura 13.6.7. The Sims 4 System Requirements says "macOS X 10.11 (El Capitan)" which is a pretty old OS — EA will definitely need to update the system requirements and publicize the change if this ends up being the only solution.
