Community ManagerCommunity ManagerHi @Westisfestiss @based_amber @3291005 @bkilaa @Ellie_Kabellie, and others.
Sorry to hear about the issues you're having.
Could you please share the following data with us? 👇
Your Mac model name (NOT Serial Number!)(click here how to see this):
What version of macOS are you using (click here how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Thank you!
Mac model name: MacBook air
macOS: Sonoma 14.4.1
issue timestamp: 9pm last night I guess?
error occurs as soon as I click to app to launch, EA crash reporter is the only thing that comes up
EA app version: can't access this, the app crashes upon launch. I have to have the most recent version as I literally downloaded it last night (first through Origin prompt, then from the EA website itself)
error report ID: again, I can't access this because THE APP WON'T EVEN OPEN
hopefully I generated the RAR files correctly. please... I just want to play my game. I can't help but feel like this shouldn't be so difficult
