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Sora038's avatar
Sora038
3 years ago
Solved

ME3 Won't Download after Deluxe Upgrade (Addon) Purchase

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 7f98189c-f49d-485d-8d48-8f3627b50ffa Which client functionality are you experiencing thi...
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  • Sora038's avatar
    Sora038
    3 years ago

    I'm attaching the cleaned version of the transcript of the live chat, that took hours to actually get my issue resolved.

    I feel absolutely sorry for anyone who has this issue in the future for the absolute pain they will need to go through to resolve this issue. It was an absolute nightmare to get resolved. Unfortunately I do not know if I will have side effects or unfixed items, besides the names being duplicate in my owned "addons" because I was disconnect at the worst time due to random chance.

    I can at least download and play the game again. Thanks to who ever worked behind the scenes to attempt to partially resolve it.

Sora038's avatar
Sora038
3 years ago

I just got rushed off the phone with complaining about an account issue after they re-granted ME3 Deluxe edition, yet that didn't fix the issue. I was told that it would "upgrade" after a few hours and the Help Desk via email is broken creating confusion, and The issue is that EA App WILL NOT LET ME DOWNLOAD THE GAME AT ALL. I can download every other game I own but since I purchased the Deluxe Upgrade (DLC/ADDON) the game WILL NOT DOWNLOAD!

I also have multiple of the same DLCs (Extended Cut [x2], From Ashes [x2], N7 Collector Edition [x2]) I suspect these are breaking it.

https://www.youtube.com/watch?v=_QVZG3gDf_Q

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