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QueenSaraphine's avatar
QueenSaraphine
Seasoned Ace
9 days ago

Missing digital deluxe?!

Back in 2019 I bought the base game with digital delxue, now when launching the EA app and going to The sims 4 it doesn't say digital deluxe edition (which it has been doing since I bought it) and it is available for purchase amongst the other add ons?? 

I have the order confirmation in my email for this purchase and it's been in my library since up until recently. 

Can someone please enlighten me to what is going on? Trying to trick me in to buying it again?!

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello QueenSaraphine 

    The EA app now shows The Sims 4 game tile as Standard Version, but if you previously owned the Limited Edition or Deluxe Version, you'll still have access to all the extra content on your account. 

    In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra limited/deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

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