Forum Discussion

Seasoned Newcomer

7 months ago

Missing Free Kits?

Hey all, really appreciate any guidance or help in advance, thank you!! I messaged EA Support but they told me to make a post here instead. I was building a room in TS4 and I went to put up a curtai...

purchase issue

EA_Solaire

Community Manager

7 months ago

Hi WhoIsIt4

It sounds like you may have claimed these kits on a different EA account- this isn't something we can verify for you over the forums as we don't have access to your account details, but you can reach back out to live support to have them investigate further and try to locate those kits for you.

Please submit a new help request here so the team can take a look with you.