Missing games on EA app
This goes to the EA advisors here. Since I am unable to create a case without having it immediately closed as "duplicate" , and you ask that I contact live support, I see no other way to do this than...
Forum Discussion
I did not connect my Steam and EA accounts until November 2022. So, I could not have used Steam to launch Origin/EA games from 2019 as EA claimed in their attempt to lie to my face as given above. Also, I did not have to use Steam once I was able to re-install Origin some time after encountering this problem. So, from about May 2019 to November 2022, I used Origin, NOT Steam, to launch my Origin games, and then again from about December 2022 until Origin was deprecated in June 2023. While I could use Origin, I could play my games using Origin. NOT Steam.
Now, I have to use Steam to launch the games in the EA app which I had to purchase in panic in November 2022 from Steam, since EA not only took away the games I had paid for, but not even offered me a discount to get them back.
EA_Poppy
Community Manager
Community ManagerHey @fkirenicus,
I moved your message that you posted on another thread over here. Please refrain from posting messages on unrelated topics on the forum.
I understand that this is a frustrating issue to deal with, however, we cannot help with this here, since we aren't able to assist with account related issues on the forum.
You would need to reach back out to live support for this case: https://help.ea.com/en/help-home/
@EA_PoppyAnd as I've said, when I do, they tag the case "duplicate" and do nothing. Also, there are 7 cases with status "New" which means I suppose they haven't even bothered looking at (these were probably generated in a period in which whenever I sent an answer to their question about my email address, a new case was created. I presume that was an error). What am I to do, do you mean? Any suggestions?
- EA_Poppy
@fkirenicus, if you opened several cases, this would probably explain why some of those are marked as duplicate.
I understand that you're impatient to hear back, but if you reach out via email, it might take some time for the reply to get back to you, so I can only ask you to have a little patience and you should receive your reply hopefully soon.
- @EA_Poppy I hope you are right, but these cases are from the beginning of July...
