Forum Discussion

FakerLegends's avatar
3 years ago
Solved

My account has been mistakenly banned, and I have sought your help multiple time

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
Summarize your bug My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
What happens when the bug occurs? My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem
What do you expect to see? My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem

My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem

15 Replies

  • EA_Montimer's avatar
    EA_Montimer
    Legend
    3 years ago

    @FakerLegends 

    The only way to speak to Terms of Service team is by creating a case by following the link provided previously. If the appeals are being declined by the team, we won't be able to assist with that.

  • My account has been mistakenly banned, and I have sought your help multiple times, but you have denied your mistake. I feel very helpless, please help me solve the problem

  • fkirenicus's avatar
    fkirenicus
    3 years ago

    @FakerLegends some at EA "support" seem to love the power without responsibility they have and seem to take pleasure in people complaining and feeling helpless. I know, because I tried to contact them about 50 times in a case recently, each time being answered by a person that behaved like an internet troll, ignoring what I said and asking the same questions over and over again. Finally, they removed my only way of answering them, by an email form, and now all my attempts to send something to them leads me to a "self-help" page with only dead links (no response if I click on any of them).

  • foxw677's avatar
    foxw677
    2 years ago

    minha conta foi envadida preciso de ajuda e alem disso foi banida por causa dessa invasão

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