Forum Discussion

hawtsausskibibi's avatar
hawtsausskibibi
9 months ago

My download is endlessly stuck on "preparing".

I've tried everything, cleaning the cache, redownloading the EA app, updating it, repairing it, freeing up memory. Anything I could think of (and what I was able to find on the internet). Nothing ...
installation
mac
pc
AmysGamezPlayz's avatar
AmysGamezPlayz
Rising Novice
5 months ago

i have this issue everytime i want to update the sims 4 it always either stops at 0% or goes to 3% and just says preparing. normally after a while it would work but i have been trying to update for 3 days straight and no luck. i keep getting error messages after a specific amount of time. i have tried every solution from 

  • App Recovery
  • Logging in and Logging out
  • Deleting the EA app twice and reinstalling
  • Repairing the EA app
  • Attempting to repair the sims (i got an error message)
  • Deleting some files
  • Restarting my computer multiple times
  • Downloading without the EA desktop icon
  • Stopping virus protection temporarily

i genuinely don't know what to do anymore. would really appreciate help!

camilla1219's avatar
camilla1219
New Novice
5 months ago

I have the same problem. it's exactly the same. can someone help????

 

  • AmysGamezPlayz's avatar
    AmysGamezPlayz
    Rising Novice
    5 months ago

    if you ever find a solution let me know!

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