my ea app wont download games properly
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02.13.23
Summarize your bug Some games like Dead Space or BF 2042 would install with no problem, but recently I have been trying to download Wild Hearts and Apex but it gotten past the preparing, calculating phase and for some reason stay at 14%.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No clue
What happens when the bug occurs? It'll say downloading error, no code or anything
What do you expect to see? the game downloading
@Hey @grimms54 thanks for the update!
When you have a moment can we try the following?
- Run the System File Checker tool then Check for Windows and GPU updates
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
