network not doing its network thing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) when I submitted my error report, it did not give me an ID! Even that part of your app is...
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EA_Shepard
Community Manager
Community Manager@GinaFemia Can you attach a screenshot of the error message you are getting?
Can you please list what steps you did take to try to resolve it on your end?
Hello,
So this issue appeared to resolve itself after 72 hours of it saying "login failed because the network could not do its network thing" - but I just went to login to update the sims with the latest patch and I'm getting the same error message. The last error message ALSO appeared in conjunction with a sims 4 update so I believe the issue must be linked to the EA account and updates being made to my sims game - especially since I attempted the supposed fix of changing the networks and it did not work. This is so frustrating because it implies that every time there's a sims update - of which there are frequent updates - I'll be locked out of my games for days at a time because of the faultiness of the app. I hope that others who are experiencing this issue at least see this and know they're not alone, but my question to EA Help is What are your plans to make sure this stops happening since it's clearly on error on your end?
- EA_Shepard
@GinaFemia This is not an account issue. If the account were the problem, you would receive an error about your login credentials, no account found, etc. When you log into the App, does it immediately give you the network error, or does that happen when you try to launch the game?
I'm unable to login into the app. It tells me I cannot login because the network failed to do its network thing. I've uninstalled and reinstalled the app and have changed networks etc. This only seems to happen when there's a new sims update.
- EA_Shepard
@GinaFemia Gotcha, wanted to make sure, can you test this for me?
Go to your task manager -> CTRL + ALT + DELETE and then find your full list of apps (you might only have a couple displayed.
Hit the arrows in the bottom left corner to see them all).
Close the EA App if it isn't already.Find the "EA BACKGROUND SERVICE" app and end task
Then go to the EA App installer folder, and right-click and run as admin.
Let me know if you get the same error.
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