network not doing its network thing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) when I submitted my error report, it did not give me an ID! Even that part of your app is...
Forum Discussion
Hello,
So this issue appeared to resolve itself after 72 hours of it saying "login failed because the network could not do its network thing" - but I just went to login to update the sims with the latest patch and I'm getting the same error message. The last error message ALSO appeared in conjunction with a sims 4 update so I believe the issue must be linked to the EA account and updates being made to my sims game - especially since I attempted the supposed fix of changing the networks and it did not work. This is so frustrating because it implies that every time there's a sims update - of which there are frequent updates - I'll be locked out of my games for days at a time because of the faultiness of the app. I hope that others who are experiencing this issue at least see this and know they're not alone, but my question to EA Help is What are your plans to make sure this stops happening since it's clearly on error on your end?
EA_Shepard
Community Manager
Community Manager@GinaFemia This is not an account issue. If the account were the problem, you would receive an error about your login credentials, no account found, etc. When you log into the App, does it immediately give you the network error, or does that happen when you try to launch the game?
I'm unable to login into the app. It tells me I cannot login because the network failed to do its network thing. I've uninstalled and reinstalled the app and have changed networks etc. This only seems to happen when there's a new sims update.
- EA_Shepard
@GinaFemia Gotcha, wanted to make sure, can you test this for me?
Go to your task manager -> CTRL + ALT + DELETE and then find your full list of apps (you might only have a couple displayed.
Hit the arrows in the bottom left corner to see them all).
Close the EA App if it isn't already.Find the "EA BACKGROUND SERVICE" app and end task
Then go to the EA App installer folder, and right-click and run as admin.
Let me know if you get the same error.Yes, I am still having the same issue. This is a fix that I have tried multiple times in the past with the same result - I'm still receiving the error message and unable to log into the app and access the games. I have also tried uninstalling and reinstalling the app, changing my password, updating my network, making sure there are no background apps running, updating the app, etc. This does seem to only happen when there are sims 4 updates as the last time this occurred was April 18th, and the time before was March 23, all times where there was a significant sims 4 update. In both cases I was unable to log into the app for 3 days before being able to login on the 4th without any interference on my end.
I do want to thank you for taking the time to respond, I really do appreciate your effort in this. I am hoping there might be a solution that won't take three days to rectify. I have attached the error message for reference.
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