Forum Discussion

MultiChr's avatar
4 years ago
Solved

No friends are shown

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 33bf8961-9184-4309-a9d6-e7859f7bc0d1
Which client functionality are you experiencing this bug with? Social Panel
When did this happen? (dd.mm.yy hh:mm) 15.11.21 07:36pm (CET +1)
Summarize your bug Everytime I open the app I do get the error "something went wrong and we couldn’t locate your friends list. try again in a bit." shown in the window where my friends should appear (see screenshot) Neither a restart nor a reinstall does fix this problem.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app and see the error as you can see in the screenshot.
What happens when the bug occurs? Friends are not shown
What do you expect to see? My friends.

I tried this on the same machine with Windows 10 and Windows 11. Same problem.

  • MultiChr's avatar
    MultiChr
    3 years ago

    Yes, I can confirm aswell that this problem is fixed.

29 Replies

  • Major-Band1t's avatar
    Major-Band1t
    Hero
    3 years ago

    @EA_Jason 

    I have the same issue.  Many friends show up but several do not.

    Also how do you message a friend if they are not online?

  • Hello Hello Are you sure you didn't change any "EA settings" or even a windows update before the problem was resolved? I have friends that I know on facebook or by personal email who still don't see me when I am logged on. We look for each other on EA while we are on facebook chatting and trying to get it working. My whole friends list disappeared when I installed the Mandatory EA App upgrade and even when I search their full player name the stupid app doesn't show them. I never had any trouble with the old Origin Game Launch page other than some buggy updates that they fixed up in a few weeks usually. It all makes me wonder what the hell have I spent so much money for all these years?

  • A few days ago, I added a player as a friend. We were supposed to play together, but just now we suddenly couldn't play games together. After I restarted my computer, I couldn't find him in the friend list, nor could I find him in the game. Both of us have set the permission to add friends to the public.
  • @EA_Jason Got a new computer and went to try out BF2042 and keep getting this error. I have EA Play and Xbox Ultimate Game Pass and they are linked. However, I bought BF2042 and the key code was for Origin.

    I have tried using both my EA Play account (Gmail) and Xbox account. I have repaired game files, I have cleared cache, and uninstalled/reinstalled and still having this issue.

    I contacted EA Support which was a joke. The guy basically gave me links to click on and follow the instructions. That did nothing. He basically said he would send the information to his team and once they get enough complaints they will get a fix. So, basically, I need to wait for an official patch before this is fixed (if it even fixes it!).

    Anything else I can do or try? Or do I have a broken game? FYI, I never had this issue on my older rig (It's been 1 weeks since I've upgraded).
  • I had a new hard drive installed. Had the same error message.  Turned off my Norton VPN and it worked.

  • El soporte de EA es una porquería nunca contestan nunca han soluciona nada no sirven para nada, NO HE PODIDO JUGAR NINGÚN JUEGO DEL GAME PASS POR CULPA DE ESTE PROBLEMA 

  • aweuh's avatar
    aweuh
    2 years ago

    I've turned off norton vpn, but nothing has changed

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