Forum Discussion

Chaython's avatar
4 years ago

No option to "find" games

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 05/17/2021
Summarize your bug There's no option to find installed games Selecting to download the game, and selecting the existing folder, the downloader says download complete, but doesn't let you launch it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download a game, clean install windows or delete the related registry etc so EA Desktop doesn't know the game is installed... Then try to readd the game to your collection.
What happens when the bug occurs? Can't play your game.
What do you expect to see? Automatically find installed apps, like Steam or Battle.net

Also should add an easy way to move games, without running the whole download process....

Also this article is wrong, it's not in the subfolder "Electronic Arts".... https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Address-game-download-install-issues/m-p/9862645#M839

It's simply: C:\ProgramData\EA Desktop

Personally I would prefer this being in C:\ProgramData\Electronic Arts as stated in the post...

Also deleting those files didn't fix the download cache.

You are not able to cancel or delete the download.

Previously with older versions of EA Desktop and Origin, re-downloading existing games "worked"... Staging area was massive... Client would crash if files were missing [I use to always use a script to delete redistributables]

I wish you could be like steam, and have a library file that says where the game is and its version number, rather than being completely broken since origin launched...

3 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @Chaython,

    You can clear the cache for EA Desktop by pressing the Windows logo on your keyboard, the go to EA > App Recovery to clear the cache. 

    The games should not be in ProgramData, that's where the caches are stored as far as I am aware. Could you check the settings in EA Desktop to see if you selected the correct drive and make sure that you selected a folder to download your EA games into?

  • Clearing the cache using EA > App Recovery instead of deleting the folders in program data etc, did make ea desktop forget about the install request, selecting the folder of which SWBF2 is installed runs EA Desktop's HDD access at 130mb/s, it has been 30m and is still in progress.

    For comparison locating a game in steam, as long as the appmanifest is in place, is immediate, doesn't require verifying integrity, and integrity check is significantly faster. Also EA often stages the games rather than in place installing, also the install process does a drive size check, and won't let you install if you drive is nearly full despite the game already being installed and EA desktop just forgetting it is...

    I did not say the game installs to program data, I said deleting the cache there didn't work, I also said the article was wrong as ea desktop's cache is in %programdata%\ea desktop no %programdata%\electronic arts\ea desktop as described.

  • Also EA's integrity validation, doesn't handle compression properly, like compact, or BTRFS compression..

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