Nobody Can Launch Their Games Since Forced Client Change Over
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 09/02/23
Summarize your bug Ever since the Origin change over to the EA App, everyone is complaining that they cannot access their games.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Partake in the enforced client change over
What happens when the bug occurs? No games can launch
What do you expect to see? The games launching
This forced change over from the Origin Launcher to the EA App Launcher has been a complete disaster. How this was forced on us without the option to wait for a month or so and then immediately none of our games can launch is devistating. I've attempted to look into bug fixes, but not enough information has come out and nobody has seemingly worked out a proper solution for this. It appears as though who ever made this doesn't use the games themselves, like this wasn't tested prior to release.
From what I can see, there is no indication on the EA App Launcher nor on the main EA website letting people know that there's any investigation going into this, there has been no temporary hiatus put on forcing people over from Origin meaning more people are being pulled into this glitched out system. There's a ton of confused people posting here on the forums extremely confused and I hate to think of all the children that got given these games or the EA Pass as a present by someone and are absolutely powerless to be able to resolve these issues. None of us know if our save files from our games that we've put hours into are going to become corrupted. I've already heard a ton of people say they've re-installed their games only to find that they've lost all the progress they've made on thousands of hours on games like The Sims.
As your customers we need to be protected from these things happening with simple bug testing and investigations prior to releasing something that could heavily effect your customer base, sometimes these things can't be avoided, but at least inform us and take active measures to know something is being done rather than staying quiet while all this happens and put preventative measures in place to not let this happen to everyone else who is unaware and opens the app.
I've found that when I disabled my Avast Shields (Basically disabling my anti virus) that I was able to launch Dragon Age Inquisition. I've had it set to "Disable for 10 minutes". I'm not sure if it will force close the game after it comes back up but we'll see.
Is anyone else able to confirm whether or not the game they want to play works if they temporarily disable their anti virus? EA might be afraid to tell us this could work for legal reasons in case we got a virus while it was turned off and we forgot to turn it back on later.
