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chocolate_egg77's avatar
chocolate_egg77
11 months ago
Solved

"Not Currently Playble" or "This game hasn't released yet" Error on EA app

He there, trying to download SIMs4 on.mac and getting  'Not Currently Playable' pls see attached. Anyone for any suggestions ? CM edit: edited title for clarity.
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    11 months ago
    INFO - Post Marked as Solution for Visibility

    Hi all, 

    For the players who are still experiencing this issue, please make sure that your internal system clock (for Windows, this can also be changed in the BIOS, please check your BIOS manual for this or contact your manufacturer) and your Windows/macOS clock are set to the correct date/time. For the Windows/macOS clock, please make sure that it has synced with the actual date/time.

    Alternatively, you can try to add a time server in Windows/macOS settings (like time.nist.gov or us.pool.ntp.org) for a more accurate time.

    How to Add a Time Server in Windows 10 and 11 & Re-Sync your System Time (click "Spoiler" to reveal info):

    Spoiler

    1. Open Control Panel:

      • Type “Control Panel” in the Start search bar and press Enter to open the Control Panel on your Windows 10/11 PC.

    2. Access Date and Time Settings:

      • In the Control Panel, type “Date and Time” in the search box and click on the corresponding result.

    3. Open Internet Time Settings:

      • Click on the ‘Internet Time’ tab.
      • Click the ‘Change Settings’ button.

    4. Select a Time Server:

      • In the Server field, select a time server from the drop-down menu, such as time.nist.gov.
      • Click the ‘Update now’ button.

    5. Handle Errors:

      • If you encounter an error, try using pool.ntp.org as the time server.
      • Click the ‘Update now’ button again.

    6. Synchronize with an Internet Time Server:

      • Ensure the checkbox labeled “Synchronize with an internet time server” is selected.
      • Click OK to save the settings.

    How to Add a Time Server in macOS & Re-Sync your System Time (click "Spoiler" to reveal info):

    Spoiler

    1. Open System Preferences:

      • Click on the Apple menu in the top-left corner of the screen.
      • Select “System Preferences” from the dropdown menu.

    2. Access Date & Time Settings:

      • Click on “Date & Time” in the System Preferences window.

    3. Unlock Settings:

      • Click the padlock icon in the bottom-left corner of the Date & Time window.
      • Enter your administrator password when prompted and click “Unlock.”

    4. Open Network Time Server Settings:

      • Go to the “Date & Time” tab if not already selected.
      • Ensure the “Set date and time automatically” checkbox is checked.

    5. Add a Time Server:

      • In the field next to the “Set date and time automatically” checkbox, enter the desired time server, such as time.nist.gov or pool.ntp.org.

    6. Save and Close:

      • Close the Date & Time window.
      • The changes will be saved automatically, and your Mac will synchronize with the specified time server.

    *Please also undo any VPN configs, or strict DNS-filtering devices or services.

    Please let us know how it goes.

CapuccinoMachin's avatar
CapuccinoMachin
10 months ago

The sims is a sort of on-and-off game for me, the last time I played was in December last year. I tried to boot up the game this time, and I got the error message: "This game hasn't released yet". I've googled multiple solutions, but a majority of similar problems seem to be related to other games, apart from one affecting a Mac user. As far as I know, I seem to be the only one with this affecting The Sims 4 on Windows.

Things I have tried:

  • Removing all my mods
  • Changing the date
  • Opening the game in offline mode (didn't even do anything)
  • Ending all background tasks and re-opening the EA app
  • Repairing and reinstalling the game
  • Repairing and reinstalling the EA app
  • Restarting my PC

The only thing I have yet to try is creating a new admin profile and launching the game from there (as suggested by this guy: LINK ), because frankly, I don't want to go through the whole effort just to play a game I boot up every six or so months. There doesn't seem to be any similar issues from very recent either, the most recent cases seem to be from around September last year, which is before my last play session. I really don't understand how this is even a problem, it's clear to see that this game released almost 10 years ago, what could be wrong behind the scenes that makes this not the case?

For anyone curious, clicking "Go to the Game Hub" doesn't open anything, it just stays on the same screen.

I am using Windows 10.

Post made - July 22, 2024

CapuccinoMachin's avatar
CapuccinoMachin
10 months ago

Happy to announce that as of just a couple minutes ago, I was finally able to play The Sims 4. However, I can't figure out how that happened and just have to conclude that it was some sort of recent update, so sorry that I can't provide some insight to the possible solution to anyone left in the dark on this issue. Here's what happened for me, though:

  • I haven't attempted to open the game in the last, 72-ish hours (give or take)
  • I suffered a blue screen earlier today, forcing me to restart before my next attempt to relaunch the game (blue screen unrelated to the sims)
  • I already had all of my mods moved removed and the game re-installed before restarting.
  • I remembered the house idea I had 2 weeks ago and wanted to try it again to see if it would work (and it did this time!)

Has anyone else had their games working again? I hope so, and if not, may the EA devs have mercy on your soul.

Post made - August 5, 2024

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