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Ally_Mayagoitia's avatar
3 months ago
Solved

App is faulty, unreliable & keeps players from launching games

I’m kicked out of the app every time time even though I always select to keep me logged in. Even with high speed Internet there’s constant issues connecting to the servers or updating in less than three hours. Half the time the app doesn’t even open correctly and I have to use the repair system which by all appearances just redownloads the app that’s already taking up way too much space for something that serves no purpose other than launching a pre purchased game. Not to mention ea forces you to use this extremely faulty app to open up any of those games even though they open them up independently when origin still existed. How has all this time past since they shut down origin and still no actual effort has been made to make the platform even the slightest bit reliable for people who never wanted to be your customers to begin with. If there was a way to disconnect the games that I purchased years ago from this terrible platform I wouldn’t a heartbeat.

  • Sorry to hear this is still causing trouble for you.

    Do you see any error messages or pop-ups when the app “kicks you out”?

    Have you already tried doing a clean reinstall of the EA app?

    Also, regarding the connection side, could you confirm whether you’ve followed all the steps listed in this guide?

    Thanks!

3 Replies

  • Sorry to hear this is still causing trouble for you.

    Do you see any error messages or pop-ups when the app “kicks you out”?

    Have you already tried doing a clean reinstall of the EA app?

    Also, regarding the connection side, could you confirm whether you’ve followed all the steps listed in this guide?

    Thanks!

  • Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.

  • As I haven’t heard back from you in some time, I’m hoping that means this issue is no longer troubling you. If you have any other questions or would like to share anything, I’d be glad to see you around again.

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