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mad0james's avatar
mad0james
3 years ago

Old games in origin can't be found in EA app library

I bought battlefield 1 and 4 in origin before, but I open EA app and it is empty. But in EA help website it shows that I have these two games. I have the order history of this two games. How can I g...
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mac
pc
EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @mad0james,

Okay, so it looks like it should be the correct account.

Can you clear the EA app cache and check if the games show up in your library afterwards?

If you still don't see them then, make sure to search for the games in the search bar of the app and see if they show as owned there. If yes, then you should be able to install them from there.

-Poppy

  • mad0james's avatar
    mad0james
    3 years ago

    Thanks, clearing the cache really helps.

  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @EA_Poppy And if clearing the cache doesn't help, and creating a case only leads to it being set to "duplicate case" and not even answered, and so there really is no help to get anywhere?

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