Community Manager@lance8765, I understand this is frustrating, but we don't have insight into account specifics here on the forum, so we can't really help with account related issues. Are you currently having trouble with missing games in the EA app as well?
@fkirenicus, when you spoke to the EA support previously, did they tell you there are no games on the account?
I would really recommend contacting them again, as only they are able to see your account details and what games are on there. As stated above, we don't have the option to see this here, unfortunately.
You have the option for email or live chat support here: https://help.ea.com/en/help-home/
Community Manager@lance8765, that does sound frustrating, and I'm sorry to hear it has been difficult to get in touch via live chat. Generally, when a case states "Waiting on Player", it means that additional information is needed. It could be the case that their replies ended up in your spam folder, so maybe check there and see if that might have been the case.
@fkirenicus, if they weren't able to see any games on the account, that would mean, that they have either been removed, or have never been there in the first place. Can you remember having asked support to move your games in the past, or anything similar that could explain?
However, it would really be best if you get back in touch with live support because all we can do here at this point is guess what might have happened, whereas live support can actually have a look.
-Poppy
Community ManagerOkay, @fkirenicus, if the games are visible on your EA account, they should also be on the EA app. So they should be there.
Can you log in via the following link here: https://myaccount.ea.com/cp-ui/aboutme/index
This brings you to your EA account page. You should usually already be logged in, since you're posting on the forum here. Check your order history there just to double check that everything looks correct.
You also were never able to play via the EA app? Once you moved over from Origin, the games disappeared for you?
If the account shows all the orders still and the correct login information that you already used, then reinstall the EA app and try again.
@lance8765, okay, that sounds odd, but we just wouldn't be able to help with case issues here. You could try and get through to support via live chat instead. Not all of the help topics show the live chat option, as this depends on the topic you chose, but in your case this might be the better option for you if the answers don't come through.
I'm afraid, that is the only help I can offer in this case. As mentioned before, we really don't have a way of accessing your account information.
