Forum Discussion

mad0james's avatar
mad0james
3 years ago

Old games in origin can't be found in EA app library

I bought battlefield 1 and 4 in origin before, but I open EA app and it is empty. But in EA help website it shows that I have these two games. I have the order history of this two games. How can I g...
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EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 years ago

@fkirenicus, okay, so they should definitely both show, the Steam and the EA app version.

I can't look this up for you here. As mentioned above, we have no access to accounts here, as this is a player-helping-player forum. For account issues, we really aren't the right place to go.

Please get back in touch with live support, so that someone will take a look at your account again. Something must have gone wrong with your entitlements, and they should be able to see that there. 

Contact them again here: https://help.ea.com/en/help-home/

Unfortunately, we can't help with this further, apart from advising you to get back in touch with live support. 

fkirenicus's avatar
fkirenicus
3 years ago
@EA_Poppy I am sorry, but my last attempt at contacting them resulted in "duplicate case" and I haven't heard anything from them. Ah, now I see that they have set it to "no fix". Case ID 152379616.
You know, I don't think there is anyone at live "support" who gives a bloody damn about this, and so I stand by my statement: EA wants people to buy things again, rather than sort out the problems they most likely by design have created. And live "support" are totally uninterested in helping. They do not even bother to really understand the problem.

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