Forum Discussion

tatisim22's avatar
tatisim22
Newcomer
3 days ago

Packs won't install

On the EA App on Mac, the base game installs and launches correctly, but all my owned expansion/game packs say "install base game first". I have deleted Ea app, restarted my computer, no Origin files, and tested on another Mac user profile. I have the files, but the biggest difference is the Electronics Art folder doesn't house the "Sims 4 pack folder"...Help please :(

1 Reply

  • tatisim22​  I'd like to see what your current setup is.  Please first open the EA App, click Sims 4 > Manage > View properties, and list the game's location you see there.  Then open Terminal, in Applications > Utilities, copy and paste this command, and enter.

    find / -name "EP01" 2>/dev/null

    Please post the results here.  You can discard the ones that start with System/Volumes, and if your username appears, you can write [username] instead.  But leave the rest intact.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 hours ago
8,436 Posts

Recent Discussions