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randomLando's avatar
randomLando
9 months ago
Solved

PC EA app - Bitdefender Blocking Game Update (Detects "DiP_Staged")

Product: F1 24 Platform:PC Please specify your platform model. PC Summarize your bug During updating the game, Bitdefender blocked a game file called "F1_24_Trial.exe_DiP_Staged" because it has be...
pc
technical issues
  • EA_Barry's avatar
    EA_Barry
    9 months ago

    @randomLando 

    That is a false positive.

    Temporarily disable Bitdefender until the update is complete, thanks.

Mr-Dob-Bobalina's avatar
Mr-Dob-Bobalina
7 months ago

This surely can't be a legit response to this... Multiple AV's are picking this up as malware. Why is it being flagged? Is there an official response to this other than your post?

GaryDoesCheese's avatar
GaryDoesCheese
7 months ago

Had the same issue with the BitDefender claiming its infected.

Ended up running repair on the game. It runs and fails to complete, but after a reboot, the repair completed successfully without any troubles from BitDefender.

Hope this helps (:

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hello everyone,

    Thank you for sharing your concerns about BitDefender marking parts of the EA app as infected, which are (of course) false positives.

    We've received news from BitDefender that they will update their database, and we apologize for any inconvenience caused.

    Thanks for informing us about this error.

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