Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6e98d98b-a3ad-4247-b7c8-e68df46d411f
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App unexpectedly crashed
When did this happen? (dd.mm.yy hh:mm) 13.02.24 20:00
Summarize your bug Every time I open the EA App, it just crashes. I already tried uninstalling and reinstalling on a different directory, clearing app cache, deleting C++ redistributable and nothing works. I tried the app on my brother's laptop and it worked just find. Please help
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i don't know
What happens when the bug occurs? the entire app crashes
What do you expect to see? the app launching, showing my games
Every time I open the EA App, it just crashes. I already tried uninstalling and reinstalling on a different directory, clearing app cache, deleting C++ redistributable and nothing works. I tried the app on my brother's laptop and it worked just fine. Please help
Community ManagerCheck if the issue persists while using a newly created Windows User Account with Administrative privileges.
Thanks.
i tried doing that, the issue persists
Hello I've been playing Sims 4 for about a year. When I click to open the ea app for the first time in two days, I encounter the "app crshed unexpectedly" error. When I click on the Restart app option, the problem does not go away. Even though I uninstalled and reinstalled the application, the problem is not solved. And my game doesn't open. I will be glad if you help me. Playing a game we paid for shouldn't be this difficult.
I have the same issue, nothing seems to help
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