Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
report id:
6c6fad6b-3afe-4a76-aa27-0a2b560b5667
Community ManagerHi everyone,
If you're still experiencing the "The app crashed unexpectedly" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the same error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
app won't start at all just get the error message. games aren't available to me as I deleted the file hoping that was the issue and I had no long term saves to stress about.
Thank you for your attention @EA_Leeuw !
My username: arluygar
Timestamp when the issue first occurred: 17.04.2024, about 19.00
Windows version: Windows 10 x64
When does the error occur: Opening the EA App, starting game via Steam
EA App version: the last one
EA report ID: 6c6fad6b-3afe-4a76-aa27-0a2b560b5667
I attached the logs.
Your EA ID/Username: LovelySakuraDoll
Timestamp when the issue first occurred (date/time): 18.04.2024 / 12pm GMT
What Windows version are you using (click here on how to see this): Windows 10 Pro, 64-bit operating system, xb64-based processor.
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Opening the EA App
What is the current version of your EA app: N/A
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
