Community Manager
Community ManagerHi everyone,
If you're still experiencing the "The app crashed unexpectedly" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the same error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
app won't start at all just get the error message. games aren't available to me as I deleted the file hoping that was the issue and I had no long term saves to stress about.
İt has been 3 days. The fact that th3 problem has not been resolved for 3 days is pushing the limit of patienceç
i just cant believe they've refused to say anything on any of their socials despite this being a worldwide issue. ea fix the app PLEASE! we've all spent nearly thousands of dollars on these games just to never be able to access them again?! unacceptable.
