Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I cannot open the Ea app at all it shows the "app crashed unexpectedly" prompt. I have restarted it dozens of times when this didn't work, I deleted my entire sims 4 file. Still didn't work so I deleted and reinstalled the ea app multiple times. Restarted and double checked the pc for any issues updated everything that could be updated and reinstalled again still the same message. I installed revo uninstaller and tried again still the same message. Please help I have tried everything, and I cannot seem to find a way to email Ea directly just keeps sending me here.
I'm having the same problem. I've tried everything. The rare occasion that it works, the game play is seriously lagging. Hopefully the fix the update.
I am also having this issue.
Literally having the same problem and I've tried everything multiple times including uninstalling/reinstalling. This is so obnoxious.
I have the same problem. My laptop crashed and a reset removed all files.
Hi, Since i updated my game to the game version 1.106.148.1030 the EA App either stays black. No text what so ever or won't launch at all. Besides that i found out that the file with the gameversion in it has no numbers but weird signs. I tried to run the EA App as administrator but it only asks if you are oke with the app making changes. I pressed yes. Nothing happens. Uninstall did not work either. I have Sims 3 and 4 installed and everything was fine untill the latest patch. I even bought and installed the home chef hustle pack. Since then i can't play anymore..
I can't even uninstall EA app..
