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Odbolt's avatar
Odbolt
Rising Newcomer
4 days ago

Can't edit my profile in the EA App, showing an old name under my actual name

Hello. I just installed the EA app and was going through my friend list when I noticed an old name I haven't used in years was being displayed under my actual name. I want to get rid of this because it includes part of my real name, but there's no option to edit my profile in the app. When I click my name in the top right and then click My Profile it brings up this:

As you can see it's trying to ask me to add myself to my friend list, theres no other option besides in the ... menu to block and report myself. I can only see this grey name when I click on a friend and scroll down their list to find myself.

I also noticed that in the My account page for Settings in the app it only shows 'Odbolt' until I view myself in someones friendslist and then it changes to add the old name under it as well. 

Before:

After:

This is clearly a bug and I don't want that name associated/attached to my account any more. It seems like something EA needs to fix for me, what can I do here? Thanks for reading.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there, 

    This second name that you see is a nickname for your account. The place where you're currently changing the name changes the account name. To change the nickname on your account, please click on your profile at the top of your friend's list > select My Profile, and you will be able to adjust the nickname. 

    Let us know if you have any further questions, 

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