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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Petr541's avatar
Petr541
11 months ago
@cllllx
"I can't even uninstall EA app.."
I uninstalled the EA app. but now it won't install at all.))
circusofsouls's avatar
circusofsouls
11 months ago

Same issue - EA crashed unexpectedly over and over while I cleared the catch, checked drivers, C++, and other things with no joy. So I tried uninstalling and reinstalling EA app and it gave me trouble reinstalling.

I used Revo Uninstaller - which worked great for getting EA app to uninstall completely so that I could install it again. Though, that did nothing for the original crashing issue. At least I have it installed... and sitting there... crashing repeatedly... and being annoying. 

  • LeslieChenze's avatar
    LeslieChenze
    11 months ago
    The problem has been relevant for the third or fourth day. I wrote to the support team, and they simply responded in the most banal way with links to articles with advice such as “Try logging into another account next” LMAO I already swore at them for this, and asked several direct questions about this situation, I’m waiting for an answer
    • LovelySakuraDol's avatar
      LovelySakuraDol
      11 months ago

      @LeslieChenze I also spoke to 4 EA advisors, they just keep sending me the same link to run a clean boot. I have already done that and many other things! In the end I am just being told to wait. This is just absolutely ridiculous...Never have I known such a poor service, lack of communication and interest in their customers.

      • LeslieChenze's avatar
        LeslieChenze
        11 months ago
        @LovelySakuraDoll This problem happened a couple of months ago, and it was somehow solved on the forum. Now I’ll study it, maybe I’ll learn something useful.

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