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Mehthrid's avatar
Mehthrid
3 years ago

[Potential Fix] Download Error - Stuck at 14%

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24/10/2023 9:15 PM
Summarize your bug Like previously reported, BF2042 would not update nor download from scratch. Each time it would stop at 14% and give me a Download Error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try updating BF2042 or downloading from the beginning.
What happens when the bug occurs? It stops at 14%.
What do you expect to see? I expect it to get past 14%.

‌

Hello community. I wanted to share the steps I just took to get past this "Download Error", at least it worked for me for Battlefield 2042.

Here are my steps and good luck. Check my Extra Notes at the bottom because it could be related to download server request query issues.

  1. Stop and cancel any downloads and updates you are having in The EA App. Be patient and wait for the game to no longer say "cancelling" on the left side under "Installed games"
  2. Go to the hamburger menu (three lines top left) Help > App > Recovery > Reset Cache
  3. When the app restarts here is the last thing that worked for me: Change your Install location to the correct destination you want your game to download to. For example the app installed to the C drive but my games folder is on the F drive, so I changed it to my F drive.
  4. After that I was successfully able to download Battlefield 2042 from scratch in the same instance.

Extra Notes:

I've been resetting the cache and restarting the app following all those steps found on the forums and youtube for 2 hours tonight. 

During this time it is quite possible the issue resides with the download servers not routing customer connection requests in a timely manner to prevent DDOSS. The app is not kidding when it asks you to give it time before you resume your download. I haven't tried waiting for more than 5 minutes before spamming the resume button but if anyone wants to test this theory then try and wait for at least 20 minutes before you hit the resume button, this could very well be the problem / solution. Some companies will not be transparent with how they manage server security but it's the customers who eventually suffer without at least being told for how long they should wait to resume their downloads.

Good luck and I'll see you in the battlefield!

bug
mac
pc

5 Replies

  • Breaker2020's avatar
    Breaker2020
    New Novice
    3 years ago

    Hi there,

    so I had the same problem with Apex Legends today. Changing the region in the EA App for some reason worked like a charm.

    Hope this helps.

  • RUS_PARTIZAN98's avatar
    RUS_PARTIZAN98
    2 years ago

    Dude you just solved my situation! I tried a lot of options but nothing helped me and your solution just worked! Thank you mate!

  • Lil1lili's avatar
    Lil1lili
    2 years ago

    Hey,

    I had the same problem while downloading Apex. I tried the exactly same steps as the post, while it didn't end up as the description. I'm getting upset with EA app. Could you please kindly share your experience with me? I wanna see if I did any steps wrong. I really appreciate it.

    Thanks

  • isaccoconti's avatar
    isaccoconti
    2 years ago

    Hey everyone,

    I totally understand the frustration of getting stuck at 14% while trying to download a game. I've been there, and after trying a bunch of different solutions, here’s what finally worked for me:

    1. Stop and Cancel: First things first, cancel any ongoing downloads or updates in The EA App. You might need to be a bit patient here – wait until the app stops saying "cancelling" under "Installed games" on the left side.

    2. Reset Cache: Once that’s done, go to the hamburger menu (three lines in the top left corner) and navigate to Help > App > Recovery > Reset Cache. The app will restart after this.

    3. Check Install Location: This step made all the difference for me. Make sure your install location is set correctly to where you want the game to be downloaded. For instance, my app was installed on the C drive, but I wanted my games on the F drive, so I changed the install location to the F drive.

    After following these steps, I was finally able to download Battlefield 2042 from scratch without any issues.

    I hope this helps you out! Let me know if it works for you or if you found any other fixes.

    Cheers!

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