Potential Workaround - Missing Download Button

Hi everyone, We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection. It looks like this may be related to ad-blocking or DNS...

bug

mac

Sagna_The_Great

3 years ago

Check if sdk.split.io or events.split.io is blocked.

Metabee_Zico

3 years ago

This was the problem for me. I have a pi-hole and it was blocking requests to sdk.split.io and events.split.io. Adding both to the whitelist, restarted the app and download button showed right away

EA_Darko
Community Manager
3 years ago
Great to hear that you found a solution for your issue and thanks for sharing it.

Darko
- ArthurK51
  3 years ago
  I don't use a program like pi hole but I have the same problem. What can I do?
  - Beag_58
    3 years ago
    My internet provider has a service called "Safe Internet". I turned off the service and closed and reopened the EA application. It worked! @ArthurK51
Beag_58
3 years ago
I don't have any protectors other than windows defender.