Whenever I try to go download my expansion pack it says preorder problem but I have downloaded it in the past. I have never seen this before and I'm confused on why this is happening.
[CM - Edited title for clarity]
Community ManagerHey @Minihelper3,
That's definitely strange for this to pop up on an older order.
Can you try clearing the cache with these steps to see if that helps clear things up?
I will try that and let you know!
It didn’t work ☹️
do you have any other suggestions i can try
Community ManagerHey @Minihelper3,
If you're still not seeing any change in your order history and aren't aware of any changes to an older transaction such as a chargeback, it would be best to get in touch with support.
They should be able to take a look at the transactions from their end and discuss any related issues more than we'd be able to do here on the public forums, thanks!
