Hello everyone,
We've noticed an influx of new reports from players who are unable to access their EA games within the EA app. This issue seems to affect games activated via a 3rd party key or purchased through us (either on the EA.com website or the EA app). However, EA games from other platforms (like Steam or Epic) remain visible in the EA app.
If you are experiencing this issue, please ensure the following:
- Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), I've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to).
- Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account.
- If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona).
If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue.
If the problem persists, please respond to this thread with the following information:
- The names of the missing games (please just name a handful),
- The date when this issue first started,
- Your current EA app version (find out here),
- Your EA app Error Reporter ID (provide it in this thread).
Thank you for your cooperation.
