Purchased DLC will not download or appeared as purchased

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Purchased DLC will not download or appeared as purchased
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 16.09.23
Summarize your bug I purchased the DLC for The Sims 4. "THE SIMS™ 4 STAR WARS™: JOURNEY TO BATUU GAME PACK" and even though my account has been charged and it shows up in my order history on myaccount.ea.com, and it shows up as owned pack when I launch the game, it won't download on the EA app and is still available for purchase.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to buy THE SIMS™ 4 STAR WARS™: JOURNEY TO BATUU GAME PACK and wait for it to download which it won't
What happens when the bug occurs? The game won't be added to download manager and is still percieved as unowned.
What do you expect to see? I expect the game to download and for the content I paid for to be accessable.

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I just bought the DLC  The Sims™ 4 Star Wars™: Journey to Batuu GAME PACK but it won't download. It shows up as owned in-game. And it's in my order history on myaccount.ea.com. I tried to contact EA help, but there's no way to reply to the customer service and therefore no one can help me solve it. I've gotten 5 emails about veryfying my account, but no matter where I send the codes, no one gets them and the case is reset. I just got the suggestion to try my luck here and I hope it will work. 

I have paid for the game and my account has been charged. I've tried clearing the app cache, restarted the app, restarted the computer, but the game still won't download. It shows up in store for 149 SEK and all I can do is buy it again which I obviously don't want to do since I don't want to be charged double. 

Please help me get access to the DLC.