Forum Discussion

drachektty's avatar
drachektty
3 years ago
Solved

Purchased Sims 4 packs not showing as owned/can't install

I purchased the Sims 4 Basement Treasures kit via the EA app less than an hour ago. I can see the charge for the kit in my PayPal account. However, the EA app isn't recognizing that I've purchased th...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hi everyone, 

    Thank you for being patient with us while we're looking into this. 

    If you are still not seeing Basement Treasures or Greenhouse Haven in the EA app after you bought them, would you mind sharing an EA app error Report ID with us? For more info on how to find the Report ID check out this article on the EA Help website. 

    Once you have the Report ID please share it here in this thread. We just need the Report ID, not the actual log files. 

    Thanks again! 

BenjiBrPlays's avatar
BenjiBrPlays
3 years ago

I have just bought the two new The Sims 4 Kits (Basement Treasures and Greenhouse Haven. The app tells me I own then, but it won't let me download any. Whenever I click "download", the button fades away (it turns gray, indicating I have clicked on it) and nothing ever happens. I have singed off and back on, have cleared the app cache and also rebooted my pc twice. Nothing works, it's beyond frustrating.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@BenjiBrPlays  What antivirus do you use, and have you set an exception for the EADesktop.exe?  Please also list the install location for Sims 4, which you can find under Manage > View properties:

  • BenjiBrPlays's avatar
    BenjiBrPlays
    3 years ago

    Thanks for trying to help. I tried multiple things for about two hours and eventually gave up, uninstalled the game and reinstalled it. Then all my DLC were installed, including the two kits.

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