Update:
Something strange happens if I open the account settings within the new EA App or Origin using my EA Account.
It forwards me to a website showing my EA account settings (like in one of the screenshots I initially posted) but with different information compared to the information shown by manually going to the account settings on help.ea.com.
In other words: I use the same account but the EA website shows me different stuff.
EA Staff (Retired)Hey @dr_alexmoody To confirm the Origin client does not have the sign-in features the EA App client does, To confirm are you using the same email and password on the both client's login screen? Or are you using a Persona/different email/ or the Xbox option for the EA app versus Origin?
If not I would recommend reaching out to our support with your EA Account info (Email, Persona) and your Xbox Gamer Tag in order for them to further look into this.
Thanks!
You contact support link does not help with linking accounts. It only supports games you specifically have. I also can't link my account. Keeps telling me to reset my password everytime I click on the xbox option
If you get the answer let me know and vice versa. I’m gonna get at this because I want to ply EA games with my game pass.
I got in! I first logged into both Origin and EA, then I logged out. I then logged into Xbox game pass and went to settings and to linked accounts. Down at the bottom it says EA then manage to the right. I clicked on manage and was able to access what ever account ea and Xbox thought were connected(my guess from 20 years ago old me account). Then was able to unlink my account inside ea. I think somehow xbox was attached to my old ea account and couldn’t login till I unattached. I was then able to re login to ea by clicking on the Xbox symbol and signed in and was good to go. I hope you are able to get help from this. I wish all the best to whoever reads this and is able to get in.
@EA_Illium @Justintime0414 Thanks for your time and contribution but this couldn't help me neither.
@all please use the "Me too" button on this thread to show EA easily how many people are affected by this problem.
In my opinion, the fault lies with EA.
Apparently, the problem is based on old, deleted accounts that make it impossible to resolve a former XBOX - EA connection.
No knowledge about an old (alleged) account = no possibility to ever reconnect to that account.
I am quite frustrated.
No other major games provider has such problems (I have been playing various PC games for 15 years and have connected accounts many times).
EDIT:
@EA_Illium Why does this thread say "This topic has an EA-approved solution"?
I removed the marked solution due to several people having this issue unsolved!
Justintime0414,
Could you help me out with this part-
"I then logged into Xbox game pass and went to settings and to linked accounts. Down at the bottom it says EA then manage to the right."
I don't know where to log in separate for XBOX Game Pass. Do you mean just XBOX home page? I can't find the "Settings" button you mention.
Thank you
Witz
