Can't link XBOX to EA Account
Dear EA, unfortunately after spending 2+ hours trying to solve this issue I still can not link my XBOX Account to my EA Account. Where to start? I have got my XBOX account and my one and only EA...
Forum Discussion
@EA_Illiumthanks for your reply.
To answer your second question straight ahead:
That's exactly what I'm doing in the first set of screenshots.
I went to help.ea.com and tried to use the XBOX-Login button followed by an error (it also does not work when I manually enter my XBOX account credentials).
To your first question:
Thats the error which occurs after using the XBOX-Login-Button on help.ea.com.
Translated from German to English:
"Please reset your password
Your login credentials might have expired. Good news: all you need to do is reset your password.
If you need additional help, please visit help.ea.com."
Like I mentioned, I have reset my password several times already.
Yours
Update:
Something strange happens if I open the account settings within the new EA App or Origin using my EA Account.
It forwards me to a website showing my EA account settings (like in one of the screenshots I initially posted) but with different information compared to the information shown by manually going to the account settings on help.ea.com.
In other words: I use the same account but the EA website shows me different stuff.
EA_IlliumEA Staff (Retired)
Hey @dr_alexmoody To confirm the Origin client does not have the sign-in features the EA App client does, To confirm are you using the same email and password on the both client's login screen? Or are you using a Persona/different email/ or the Xbox option for the EA app versus Origin?
If not I would recommend reaching out to our support with your EA Account info (Email, Persona) and your Xbox Gamer Tag in order for them to further look into this.
- EA Help website - Live Support (Phone, Chat, Email)
- Twitter - Select the message icon to get assistance
Thanks!
You contact support link does not help with linking accounts. It only supports games you specifically have. I also can't link my account. Keeps telling me to reset my password everytime I click on the xbox option
- @Justintime0414 I have been at a loss with this same issue for a long time now too. I gave up for months. Trying to jump back in and figure it out.
- @EA_Illium
This problem is not just one person, it is general, they should implement a general help and validate what is causing this problem because if it is annoying, you will not be able to play having already paid the subscription
