Re: EA App Desktop BF2042 ultimate edition (NOT OK), Origin BF2042 gold edition (OK)
Hi @EA_Leeuw I see this
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14 Replies
EA_LeeuwCommunity Manager
@FernandoSerraPT, can you click on Manage add-ons and check what you see there?- EA_Leeuw
@FernandoSerraPT, thanks for the image. Sorry for the somewhat delayed reply.
I passed this post on to a colleague of mine and if all went well he has done some changes to your account, so the problem should be solved now.
Could you completely remove Origin, the EA app and BF2042 from your PC > restart your PC > download/install the EA app again > download/install BF2042 again and see if it works now? hey @EA_Leeuw, I uninstalled EA app, clear the cache, remaining files and regedit with RevoUninstaller, restarted PC, installed the EA app and I cannot install BF2042... It still shows me the wrong edition on EA app ! Why on Origin is correct and on EA app is not? Origin have gold edition which is correct, EA app have ultimate edition which it's wrong and I can't even download it...
If you want, I can go video call with you with zoom, skype or discord to show this to your team to help me.
PS: I did a clean install of Windows 11 on my portable computer, installed EA app and I have the same situation... This is account related and not pc related.
- EA_LeeuwHey @FernandoSerraPT,
Thanks for the update. It is unfortunate to read that it hasn't worked yet.
Could you perhaps reboot your modem/router, sign out/in of the EA app and check if it works now? You might need to perform an EA app recovery in between: https://help.ea.com/help/faq/clear-cache-to-fix-problems-with-your-games/. Hi @EA_Leeuw
I received a message from BF2042 team with this:
I did the download and can play without any problem. It was related to EA account indeed.
Finally I can play, thanks for all the help! 🙂
- @FernandoSerraPT How did you get in contact with the 2042 support? What method did you use?
- EA_Leeuw
Hi Hi @EA_Leeuw,
I'm running into the exact same issue as original poster.
Log states the following and have tried all possible troubleshooting steps to no avail.
165 [2022-12-04T20:12:44.782Z] PID: 1584 TID: 9752 WARN (eax::ui::GamesManagerProxy::getGameStatus) Found no offer id matching 'Origin.OFR.50.0004503' in entitlement list
166 [2022-12-04T20:12:44.782Z] PID: 1584 TID: 9752 WARN (eax::ui::GamesManagerProxy::getGameStatus) Found no offer id matching 'Origin.OFR.50.0004503' in entitlement list
167 [2022-12-04T20:12:44.837Z] PID: 1584 TID: 9752 WARN (eax::ui::GamesManagerProxy::getGameStatus) Found no offer id matching 'Origin.OFR.50.0004503' in entitlement list
168 [2022-12-04T20:12:44.837Z] PID: 1584 TID: 9752 WARN (eax::ui::GamesManagerProxy::getGameStatus) Found no offer id matching 'Origin.OFR.50.0004503' in entitlement list
169 [2022-12-04T20:12:47.834Z] PID: 1584 TID: 9752 WARN (eax::ui::GamesManagerProxy::getGameStatus) Found no offer id matching 'Origin.OFR.50.0004503' in entitlement list
Cheers.Hi @EA_Leeuw I am having the same issues. I try to download EA play version of the game, but it keeps saying that I owned the gold edition (refunded previously) and would prompt error every time I try to download.
- EA_Leeuw
@reaction42 @HoIdenMcGroln, please reach out to the Live Support team, via https://help.ea.com, to request assistance with account-related issues.
Thanks!
- @EA_Leeuw I seem to be unable to play tells me to update the game i have done several times cleared the cache did an app recovery got rid of origin uninstalled the game reinstalled the game, reinstalled the ea app please help
- EA_LeeuwHey @pte25226635,
This sounds like it is an issue that is unrelated to the issue where this thread is about. Please create a separate thread. Thanks.
