Forum Discussion

CPTBACCENSCHART's avatar
CPTBACCENSCHART
2 years ago

Re: EA app Fails to Remember "Keep me signed in" Option

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 2e71248e-69b4-427f-900f-55d561cc6e73
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Login
When did this happen? (dd.mm.yy hh:mm) 03.08.2023 09:30
Summarize your bug EA app does not sign me in automatically.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? - Open EA App - Enter name + pw - Checkbox "Remember" active - Reboot PC - Open EA App - Does not login automatically
What happens when the bug occurs? Does not login
What do you expect to see? Logs in

‌

Bug is known, see:
https://www.reddit.com/r/origin/comments/qt3rzw/ea_app_ea_desktop_keeps_logging_me_out_every_time/
https://bestgamingtips.com/ea-app-keeps-signing-me-out/
and even marked solved like this:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/m-p/10225436/highlight/true#M5915

I use the xbox pc app that seems to have a hook to start the EA app and logs in automatically. Maybe thats where some kind of token mismatch occurs. It worked until two or three weeks ago, but this is not the first time this problem occurs.

I've tried clearing the cache as user and as admin, logged in as user and admin, logged in with the checkbox dis- and enabled, everything with the same outcome.

8 Replies

  • CPTBACCENSCHART's avatar
    CPTBACCENSCHART
    2 years ago

    @EA_ShepardThanks, I must have missed this thread.
    I have changed nothing (no active windows updates etc.) and today, the auto login worked as intended (restarted the app another time to verify if the running xbox app interferes with the login process). I've created another report, maybe you can compare my last two reports and see a difference:

    Report ID: f2e053a2-942f-4b5a-8967-d9571c09edab

    Edit: Could not start any games. Used windows disk cleanup and rebooted. Login credentials are gone again.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CPTBACCENSCHARTE I am following up with some people on this one. It was an issue at one point but was fixed and there is not much activity on this other than a handful of reports. When I get an update on I will let everyone know. 

  • RealMicronics's avatar
    RealMicronics
    2 years ago

    other than a handful of reports...

    Maybe people just gave up on this issue from 2017...?

  • MrKane026's avatar
    MrKane026
    2 years ago

    I'm havin the same issue iv tried everything and when i don't have internet my EAapp keeps saying it can't find my account kinda frustrating havin to use public wifi every hour to re-login personally i think EA stopped caring about its users

  • WIllj169's avatar
    WIllj169
    2 years ago

    They did, literally closed the old thread from age, started a new one, and still no solution. Been several years. Everyone posting on here for this issue is wasting their time, they obviously have no intention on fixing this....

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @WIllj169,

    Occasionally, a problem that was previously resolved may resurface due to entirely different factors, a situation that is regrettably not uncommon.

    As for the decision to lock the old thread, this is intended because the other thread was not up-to-date anymore. The underlying cause of the current issue might differ significantly from the previous one, even if they appear similar on the surface. It's important to note that there have likely been substantial changes under the hood in the EA app since then, making it more sensible to initiate a new discussion thread.

    I hope this clarifies the situation. 🙂
  • StubbornMinion's avatar
    StubbornMinion
    Seasoned Newcomer
    2 years ago

    I think most of the people here will tell you that the issue wasn't ever actually resolved - that's why they're upset it was marked as such. For me, this has always been an issue. You also still haven't responded to what you're doing to look into it. Developers have plans and priorities of issues to solve. Perhaps you could talk to that...

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,826 PostsLatest Activity: 15 minutes ago