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I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.
I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app...
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account.
To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?
The Sims 4 | PC | Manage my account | Find missing gameCheers!
Thank you @EA_Illium.