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Re: EA App is not showing DLC after redeeming code

@EA_Illium  This is my message after I press "Confirm";

The game has not joined the list in Add-on's...

The app is currently offering me to pay £26.24 for 'Growing Together'.

3 Replies

  • Tranterbleu's avatar
    Tranterbleu
    2 years ago

    I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.

    I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app... 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account. 

    To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?

    The Sims 4  | PC  | Manage my account  | Find missing game

     

    Cheers!

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